Modern Vintage Pink Chandelier with Glass Lampshade

Shipping Protection by

Get 100% Refund When the packages against loss, theft or damage during transit if add insurance during checkout.

• 30-Day Return

• Shipping Protection

  Shipping Protection FAQ

  Q1: What is Shipping Protection?

  A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.

  Q2: When am I eligible to file a claim?

  A2: You may submit a claim under the following circumstances:

  • Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
  • Visible damage to the delivered package.
  • Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
  • Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).

  Q3: How do I file a claim?

  A3: To report lost, damaged, or misdelivered packages, you have two convenient options:

  1. Reach out to our team first via email at service@homeyfad.com for priority support 
  2.  Or submit your request directly through the Xcotton Resolution Center

  Note: All claims must be submitted within 90 days of the order date.

  Q4: Can I cancel Shipping Protection?

  Pre-shipment: Contact the merchant directly for a refund.

  Post-shipment: Non-refundable once the order is shipped.

   

• 7-Day Refund

• 1-Year Warranty